Emma House


Client Feedback

Emma House believes that clients are partners in designing and improving our services. We can only do this by hearing your ideas, thoughts and opinions on how we can do things better.  We would like to hear from our all our clients including those from culturally and linguistically diverse cultures, Aboriginal and Torres Strait Islanders, the LGBTIQ community and people with disabilities.

As a client of Emma House we would appreciate you completing a short survey to provide us with feedback on your experience with us. Your feedback will be kept confidential and by providing your name at the end of the survey this will enable us to contact you to discuss your feedback.

Please click on the link below to complete the Service Evaluation survey.

Client Satisfaction Survey – Accommodation Program

Client Satisfaction Survey – Case Management Program


If you would like to complete a hard copy survey form please contact us via the options on the Contact Us page.

Concerns or Complaints

If you have concerns about your experience while a client of Emma House, you have the right and are encouraged to let us know. For example if you believe you have been treated unfairly or discriminated against, if you believe your rights are not being met, or if you feel staff behaviour is unprofessional.

All complaints will be taken seriously and are welcomed. Emma House sees the complaint process as an opportunity to continually improve our service and an important way of making sure your rights are protected.

Once your form has been submitted, a senior staff member will contact you within 2 working days to discuss with you the best way to try and resolve your concerns.

If you are not satisfied at any stage of the process you can lodge an appeal with the Ombudsmen Victoria on 17800 806 314 or at www.ombudsmen.vic.gov.au

Please click on the link below to complete the Opportunity for Improvement form.

Opportunity for Improvement Form

If you would like to complete a hard copy form please see the Contact Us page for options to contact us.